FAQs

We’ve got your SilkFred shopping questions answered here.

Shipping and returns

How will my order be delivered?

See our Shipping & Returns page for delivery options, timings, costs and tracking help.

How do I return an item?

See Returns & Refunds for the returns process, conditions and your legal rights.

When will I be refunded?

Our current refund process and timings are set out on the Returns & Refunds page.

Payments

What payment methods do you accept?

See Payment Options. The methods currently available for your order are always shown at checkout.

Customer accounts

For help signing in and viewing orders placed on this store, see Customer Accounts.

Still need help?

Please send us a message through our Contact page.