Which items are non-refundable?

Any item that isn’t notified to us within the returns period. If you want to return something, you must tell us within 14 days of receiving the items (beginning the day after your item is received). You have another 14 days to return the goods once you’ve told us.

Returns received in damaged or worn condition. You have a legal obligation to take reasonable care of the items while in your possession. If you fail to comply with this obligation, we and/or the brand have a right to deduct the cost of any deterioration (due, for example, to your having used the items) up to the price of the items from the refund to which you are otherwise entitled.

Intimates including shapewear, bras, undies, tights, and socks.

Shoes returned with postage stickers on the original shoebox - please place the shoebox inside a larger packing box.

Personalised items, unless faulty.

Free gifts.

Earrings.