What is your returns policy?

We offer subsidised returns to all UK-based customers. A postage contribution per parcel will be deducted from your refund depending on your chosen return courier: Royal Mail (Tracked 48) £2.99 / Evri £1.99

You can request to return your item at any time before it is delivered and up to 14 days afterwards (starting the day after you receive it).

Please visit My Account to start your return and follow the steps shown. We will then email you a pre-paid returns label.

Please be sure to return the parcel within a further 14 days. For further information visit Shipping & Returns

What’s your returns policy?

- All items must be returned, unused, unworn and in their original, undamaged packaging with tags attached.

- When trying on clothing please check that you’re not wearing any deodorant, makeup, tan or perfume that may leave a mark or scent.

- Items must not contain any signs of pet hair, smoke or odour.

- Don’t forget that swimwear should be tried on over underwear and that the protective hygiene strip should be left intact if you wish to return.

- Please try shoes on indoors taking care not to mark the soles. Shoes must be returned in their original, unmarked shoebox.

- Any items that are received back which are not in a resalable condition will be returned to you.

- Refunds are processed within 10 business days of receipt and you will receive confirmation of your refund via email.

- Please note that refunds can only be issued back to your original payment method or issued as a store credit to spend on SilkFred.

- A postage contribution will be deducted from your refund depending on your chosen return courier: Royal Mail, Tracked 48 Hour £2.99 / Evri £1.99

- If you, or the brand you have purchased from are based outside of the UK, shipping will not be subsidised and you may need to return at your own cost.