My parcel shows as delivered, but I don't have it.

Please check all your safe places, such as garden buildings, sheds, recycle bins and porches. If your parcel is missing, but the tracking shows it to be delivered please get in touch with our customer experience team and we will do our best to help.

Please note that you must report this to us and fill in a Lost parcel disclaimer within 28 days of the dispatch of your order.